Shipping policy
At Luminalia, we are committed to delivering your artwork safely and efficiently. We understand that art is not only a purchase but also an emotional investment, and we take every measure to ensure that your piece arrives in perfect condition.
Domestic Shipping:
We offer shipping within Canada. All domestic orders are processed within 2-3 business days. Once your order is processed, it will be shipped using a reliable courier service. You will receive a confirmation email with your tracking information once your order has been shipped.
International Shipping:
Currently, we offer international shipping on a case-by-case basis. For international shipping inquiries, please contact us at patricialeidl@gmail.com to discuss your specific needs. We will do our best to accommodate your request and provide you with a shipping quote and estimated delivery times.
Shipping Rates:
Shipping rates are calculated based on the size and weight of the artwork and the destination. These rates will be displayed at checkout. For international orders, additional customs duties and taxes may apply, which are the responsibility of the customer.
Packaging:
All artwork is carefully packaged to ensure it arrives in perfect condition. We use high-quality materials and methods to protect your art during transit. If your package arrives damaged, please contact us immediately at patricialeidl@gmail.com with photos of the damage.
Delivery Times:
Delivery times vary based on the destination and shipping method chosen. Domestic deliveries typically take 5-7 business days, while international deliveries can take 10-15 business days or longer, depending on customs processing times.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered but you have not received it, please contact the courier service for assistance. If you need further help, feel free to reach out to us at patricialeidl@gmail.com.
Contact Us:
If you have any questions or concerns about our shipping policy or need assistance with your order, please contact us at patricialeidl@gmail.com. We are here to help and ensure that your experience with Luminalia is a positive one.